Banking Services Group Leader II - Retail Servicing

M&T Bank • Millsboro, DE

1d • $23 - $38

About The Position

Overview: Guides workflow, manages exceptions, assists in process improvement and related projects within Retail Servicing. Primary Responsibilities: Monitor work flow and serve as liaison between assigned Retail Servicing unit and management. Provide training and coaching to assigned Retail Servicing team on daily work functions and approve work of assigned team. Assist with onboarding new hires. Assist with production work on an as needed basis. Complete daily production reporting for assigned Retail Servicing team. Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures. Participate in special projects as assigned. Manage and provide guidance on exceptions occurring within the team. Identify opportunities and assist with implementation of approved process improvement efforts for assigned team. Reconcile the general ledger as required by assigned area. Approve daily team productivity reports, ensuring they accurately reflect team activity. Research and resolve routine internal and external customer issues and escalations within assigned area. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

Requirements

• Minimum of 4 years’ higher education and/or work experience
• Work leadership experience
• Strong customer service skills
• Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.

Nice To Haves

• Proven verbal and written communication skills
• Knowledge of systems, documents and procedures in assigned area

Responsibilities

• Monitor work flow and serve as liaison between assigned Retail Servicing unit and management.
• Provide training and coaching to assigned Retail Servicing team on daily work functions and approve work of assigned team.
• Assist with onboarding new hires.
• Assist with production work on an as needed basis.
• Complete daily production reporting for assigned Retail Servicing team.
• Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.
• Participate in special projects as assigned.
• Manage and provide guidance on exceptions occurring within the team.
• Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.
• Reconcile the general ledger as required by assigned area.
• Approve daily team productivity reports, ensuring they accurately reflect team activity.
• Research and resolve routine internal and external customer issues and escalations within assigned area.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Benefits

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
• As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed