Banking Services Analyst II - Retail Servicing
About The Position
Overview: Provides analytical, operational and/or project support to one or more functional areas of Retail Servicing. Primary Responsibilities: Develop and produce departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, work flow analyses and financial analyses for one or more functional areas of Retail Servicing. Conduct non-routine analysis and judgment-based work over a single or closely related disciplines to support Retail Servicing decisions. Conduct non-routine data review, research and/or reconciliation for assigned areas of Retail Servicing. Draft and/or edit procedures related to one or more functional areas of Retail Servicing to maintain their currency. Support audits, user certification and compliance testing for Retail Servicing. Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting assigned Retail Servicing team(s). Assist with technical troubleshooting and escalations, coordinating with internal business partners, external vendors and Technology to address issues for assigned Retail Servicing team(s). Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned
Requirements
- Associate’s degree and a minimum of 3 years’ related experience, OR in lieu of a degree, A combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience
- Proven analytical skills
- Strong organizational skills
- Proficiency with personal computers as well as pertinent word processing and spreadsheet software
- Proven verbal and written communication skills
Nice To Haves
- Bachelor’s degree
- Prior experience in functional areas supported
Responsibilities
- Develop and produce departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, work flow analyses and financial analyses for one or more functional areas of Retail Servicing.
- Conduct non-routine analysis and judgment-based work over a single or closely related disciplines to support Retail Servicing decisions.
- Conduct non-routine data review, research and/or reconciliation for assigned areas of Retail Servicing.
- Draft and/or edit procedures related to one or more functional areas of Retail Servicing to maintain their currency.
- Support audits, user certification and compliance testing for Retail Servicing.
- Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting assigned Retail Servicing team(s).
- Assist with technical troubleshooting and escalations, coordinating with internal business partners, external vendors and Technology to address issues for assigned Retail Servicing team(s).
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned
Benefits
- As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
