Overview: Serves as an analyst within Legal Document Processing under the guidance of management. Conducts quality control reviews of associate processes on a daily, weekly, and/or monthly basis. Monitors the regulatory landscape and assists in implementing new regulations in coordination with Compliance and Legal. Ensures a comprehensive and compliant approach to risk management. Manages system access requests across Legal Document Processing and completes quarterly recertifications. Provides training and mentorship to less experienced employees. Primary Responsibilities: Perform quality control reviews on associate and vendor processes for various workflows within Legal Document Processing; manage monthly reporting at both associate and process levels. Input quality control scores at associate and process level in department tracking logs. Serve as a mentor, provide guidance, and lead specialized training for new hires and less experienced employees. Collaborate with Compliance and/or Legal on new or updated laws, rules, and regulations. Complete quarterly system access recertifications as assigned. Provide required documentation for internal and external audits as requested; work with vendors to provide requested documents for audits as required. Facilitate monthly meetings with managers to evaluate quality performance and makes recommendations for improvement. Prepare and track remediation plans based on scorecard results for operational teams and vendors. Conduct non-routine analysis and judgment-based work relating to Legal Document Processing to support departmental decisions. Conduct non-routine data review, research and/or reconciliation for Legal Document Processing. Assist with escalations, coordinating with internal business partners, external vendors, and Technology to address issues and for Legal Document Processing. Lead and participate in planning, testing and implementing new projects, systems, products and regulatory changes impacting Legal Document Processing. Assist in drafting and/or edit procedures related to Legal Document Processing. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned Promote an environment that supports belonging and reflects the M&T Bank brand.