Convergint Technologies-posted about 1 year ago
Full-time • Entry Level
Menomonie, WI
Administrative and Support Services

The Banking Service Technician at Convergint is responsible for servicing and supporting existing customers by responding to service calls, executing customer support programs, and managing small projects. This role is integral to ensuring customer satisfaction and involves troubleshooting, repairing, and maintaining various banking systems and equipment. The position offers opportunities for professional growth within a dynamic team environment.

  • Install, program, test, repair, and service a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, including ATMs and TCRs.
  • Troubleshoot, repair, and replace components of remote, audio, and video equipment.
  • Perform preventative maintenance as needed and act as a mentor to less experienced staff.
  • Respond to customer service calls, scheduled maintenance calls, and emergency service calls in a timely manner.
  • Identify potential project challenges and assist in developing strategies to minimize deviations from estimated costs and deadlines.
  • Inspect completed work for compliance with specifications and manufacturers' requirements.
  • Estimate costs, time, and materials for replacement equipment.
  • Maintain and service equipment used in performance of duties.
  • Communicate with team members to improve overall operations and customer satisfaction.
  • Present a professional image of Convergint at all times.
  • Strong knowledge of drive-up, locking, and electronic systems specific to the banking industry.
  • Strong knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.
  • Strong knowledge of mechanical and electrical systems.
  • Customer focus with an awareness of customer needs and wants.
  • Advanced communication skills, both oral and written.
  • Adaptability to respond effectively to changes in situations or information.
  • 3 years of experience in security, electronic, or banking equipment industries.
  • Company Holidays and Paid Time Off
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Company Vehicle
  • Corporate Social Responsibility Day
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service