Banking Relationship Supervisor

ConnectOne Bank • Springfield, NJ

15d

About The Position

The Banking Relationship Supervisor plays a vital role in ConnectOne Bank’s “People First” banking culture by directly engaging with clients and providing adequate support to teammates.

Requirements

• Strong “People First” interest and ability.
• Knowledge of relevant Federal and State banking regulations.
• Familiarity with Bank security and safety practices.
• Expert knowledge on the Bank’s deposit and small business lending products, as well as cash management services.
• Thorough knowledge of procedures and policies with respect to banking transactions.
• Sales experience or training in sales techniques.
• Strong leadership skills and coaching abilities.
• Conflict resolution experience.
• Proficient with Microsoft Office applications.
• To support business needs, the ability to work a flexible schedule is required. While office hours vary by location and department, retail employees must be able to support the following: Monday-Friday 8am-6pm; Saturday, 9am-1pm.

Responsibilities

• Support the Bank’s “People First” focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB “A Better Place to Be”.
• Client First - respect and value everything about the Client relationship; engage with Clients to ensure complete satisfaction.
• Sense of Urgency - be swift in taking action, provide answers/solutions, be responsive, meet deadlines.
• Make an Impact - ensure your work contributes to the Client, company, and team.
• We Connect - create and lead employee networks to promote and improve our company culture and employee engagement.
• Forward Thinking - plan and strategize; anticipate and prepare.
• Perform account opening for deposit products; educate and provide an Amazing client on-boarding experience (30/60/90 day follow up).
• Conduct transactions including cash and/or checks (use of a TCR may be required); support teammates with transactions and overall operations.
• Fulfill service requests, including account maintenance.
• Maintain and deepen existing client relationships through onsite engagement and proactive outbound calling to identify opportunities to cross/up-sell the Bank’s products and services in a consultative manner.
• Take ownership of Client service issues to full resolution, support teammates with escalating interactions. Guide and direct escalated matters appropriately.
• Support active participation by all teammates in all campaigns and initiatives.
• Support retail and community events to promote the brand in accordance with the retail business plan.
• Support a team culture and model expected behaviors; provide peer support.
• Support the Manager in managerial responsibilities, including scheduling, sales, and operational tasks.
• Maintain the appearance of the facility inside and out as outlined in the Look & Feel Guide.
• Lead team huddles/meetings in absence of Manager.
• Ensure all activities, transactions, and records are in compliance with operational, security, and control procedures of the Bank, as well as all applicable laws and regulations.
• Lead teammates in absence of Manager; leverage departmental partners as appropriate.
• Perform other duties as assigned.

Benefits

• World class health, vision, and dental benefits on day one
• 401k with employer match
• Employee appreciation events (team building, softball games, food truck days, etc..)
• Employee assistance programs (EAP)
• Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)
• Tuition reimbursement
• Employee Discount perks
• CNOB Community Service Events
• ….and much, much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees