Banking Lead Business Systems Analyst

Student Loans Company • Darlington, SC

2d • Hybrid

About The Position

As the Lead Business Systems Analyst for the Banking platform, you’ll play a key role in shaping how we design, build and continuously improve the systems that support customer payments, repayments and finance operations across SLC. You’ll translate strategic goals into actionable roadmaps, ensuring our Banking systems are aligned with business needs and delivered to a high standard. In this senior role, you’ll lead our Business Systems Analysis capability—developing best practice, driving knowledge management, and building technical and analytical expertise across the team. You’ll also work closely with stakeholders, architecture colleagues and delivery partners to support complex digital services and guide decision‑making that preserves platform integrity.

Requirements

• Demonstrable expertise in business systems analysis, including process modelling, data analysis and requirements definition
• Experience leading analysis and design for complex applications and system integrations
• Excellent collaboration skills and confidence working with senior stakeholders, delivery teams and external partners
• Solid understanding of agile delivery methods (e.g., Scrum, Kanban)
• Proven ability to mentor, develop and build capability within analysis teams
• Demonstrable communication skills, with the ability to present information clearly and effectively
• Analytical and problem‑solving skills applied in fast‑paced, multi‑disciplinary environments
• Degree in a technology‑related field or equivalent industry experience

Benefits

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level