Banking Representative $24/HR

TEKsystems•Wakefield, MA

2d•$23 - $25•Hybrid

About The Position

IMMEDIATE OPENINGS FOR BANKING CUSTOMER SERVICE REPRESENTATIVE OPPORTUNITY TO WORK FOR ONE OF THE LARGEST FINANCIAL ORGANIZATIONS IN THE AREA FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT MONDAY - FRIDAY, ALL CANDIDATES MUST BE ABLE TO WORK SATURDAY (STILL A 40 HOUR WORK WEEK) HYBRID SCHEDULE OFFERED WAKEFIELD, MA $24/HR Description • Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns. • Provide a high level of customer service to all online banking end users. • Provide support to online banking call volume for the customer service center • Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner. • Serve as a service liaison between online customers of Eastern Bank and all third-party service providers. • Process new online account set-ups and perform ongoing maintenance to existing online accounts. • May be required to assist other areas of the call center on an as-needed basis. Job Type & Location This is a Contract to Hire position based out of Wakefield, MA. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Requirements

2 years of call center experience or banking financial experince
Microsoft Office proficient
Excellent communication skills

Nice To Haves

Associates/Bachelor degree preferred

Responsibilities

Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
Provide a high level of customer service to all online banking end users.
Provide support to online banking call volume for the customer service center
Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
Process new online account set-ups and perform ongoing maintenance to existing online accounts.
May be required to assist other areas of the call center on an as-needed basis.