Banking Center Support Specialist (Full Time) - Lubbock or Plano

Prosperity Bank•Lubbock, TX

About The Position

Responsible for providing excellent service and maintaining strong professional relationships in the Bank with all associates. Professionally, courteously, and promptly assist with resolving associate’s questions and/or problems. Responsible for complete knowledge of a broad variety of financial services handled by Banking Center Associates; in order to support their questions, and/or problems. Including but not limited to the following: Opening and closing accounts, renewing time deposit/IRA accounts, account maintenance for all products, and problem resolution. Has extensive knowledge of all complex deposit products.

Requirements

Associate degree/two years of related experience and or training; or the equivalent combination of education and work-related experience.
Knowledge of the Bank’s products, services, and policies/procedures.
1 year Customer Service and or Banking Center experience.
Excellent communication and public relations skills.
Excellent computer skills.
Well organized.
Ability to work well under pressure.
Ability to work with different personalities, and all levels of job responsibilities.
Ability to work overtime as needed or required.

Responsibilities

Assumes responsibility for the effective and professional performance of financial service functions.
Works closely with all Banking Center Associates relating information.
Provides Bank personnel with excellent services via phone calls, and emails.
Presents and explains products and services to Bank Associates; including but not limited to opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds and wires.
Solves problems by listening, collecting data, and securing answers.
Maintains and projects the Bank’s professional reputation, while adhering to the Bank policies.
Consistently maintaining knowledge and training for all new and changing services, products, policies, and procedures.
Assist associates with trouble shooting issues with errors received while using BPM.
Having complete knowledge of the share drive and how to navigate and direct associates to the proper procedure.
Completes required maintenance accurately, and promptly.
Other duties as assigned.
Keeps management informed of problems.
Assist the entire team in all aspects.
Assists management as needed with maintenance, and or training.
Assists other departments, as necessary
Performs related clerical duties as needed.
Keeps work area clean, secure, and well maintained.
Maintains the privacy of customer information.