Banking Center Operations Coordinator

First Horizon Bank

9h•Onsite

About The Position

The Banking Center Operations Coordinator provides supervision and support to tellers, ensuring maximum customer service in a professional manner. This role involves monitoring and training transactional processing staff to support bank marketing efforts and cross-sell products. The coordinator is responsible for ensuring compliance with all policies and procedures affecting day-to-day operations and performing related duties to achieve banking center goals. Key responsibilities include providing quality, accurate, and timely customer service for daily financial transactions in a retail environment, overseeing operational efficiency, managing compliance and risk, enhancing client experience, driving sales and service, and leading team management within the banking center.

Requirements

High school diploma or GED required
2-5 years of experience or equivalent combination of education and experience
Proficiency in Microsoft Office suite
Ability to meet the requirements of a background credit check
Compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations
Completion of the DeGarmo Retail Behavioral Assessment (approximately 12–15 minutes)
Assessment results must be submitted prior to having your application evaluated by Talent Acquisition

Nice To Haves

Bachelor's degree preferred

Responsibilities

Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
Mitigate the bank’s risk including assisting with cash audits and ensuring accurate record retention.
Comply with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
Control the inventory of cash, Official Checks and Personal Money Orders through dual control.
Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
Ensure an excellent overall client experience by assisting clients with select service needs.
Ensure proper control and maximum efficiency in transactional processing.
Provide transactional processing support in order to keep client wait times to a minimum.
Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates.
Maintain workflow and handle scheduling the associates supporting financial transactions.
Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively.
Assist in evaluating employee performance and counseling when needed.
Assist in determining and satisfying training needs and establish performance plans.
Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
Assist in conducting meetings to promote sales, product knowledge and client service.
Perform all other job related duties as assigned.