Banking Center Operations Coordinator

First Horizon • Soddy-Daisy, TN

1d • Onsite

About The Position

Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the teller staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein. Weekly Scheduled Hours: Monday-Thursday 8:30AM - 5:15PM, Friday 8:30am -6:15pm, rotating Saturdays 8:30am - 1:15pm

Requirements

• High school diploma or GED required
• Microsoft Office suite
• All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position
• The assessment takes approximately 12–15 minutes to complete
• Assessment results must be submitted prior to having your application evaluated by Talent Acquisition

Nice To Haves

• Bachelor's degree preferred and 2-5 years of experience or equivalent combination of education and experience

Responsibilities

• Operational efficiency Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
• Monitor the daily balancing and processing of ATM(s), including the processing of all entries, servicing and required audits.
• Responsible for the verification of deposits in the night and lobby depository.
• Alert tellers about any suspected fraud, kiting, theft or other illegal activity.
• Secure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the workday.
• Responsible for monitoring, controlling teller cash limits and banking center cash.
• Accountable for ensuring that the total cash in the banking center is balanced daily.
• Coordinate and assist with the dual control vault responsibilities.
• Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.
• Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors.
• Performs teller cash audits as required.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Client experience Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Responsible for ensuring proper control and maximum efficiency in the teller line.
• Provide teller line support in order to keep customer wait times to a minimum.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Sales and service Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and tellers.
• Team management Maintain workflow and handle scheduling the tellers.
• Observe, coach, and lead the Teller team to ensure all strategic initiatives are executed effectively.
• Assist in evaluating employee performance and counseling when needed.
• Assist in determining and satisfying training needs and establish performance plans.
• Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff Assist in conducting meetings to promote sales, product knowledge and client service
• Compliance and risk management Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
• Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
• Control the inventory of cash, Official Checks and Personal Money Orders through dual control
• Perform all other job-related duties as assigned

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees