Banking Center Manager

First Merchants Corporation•Salem, IN

3d•Onsite

About The Position

First Merchants Bank is seeking a Banking Center Manager to join their team. This position will focus on developing and implementing sales plans, coaching and developing their team, providing strong managerial leadership and direction to the banking center staff, and overseeing the operational soundness of the banking center. The role involves overseeing operations and compliance, developing and implementing sales and marketing strategies, conducting outside sales calls, marketing various banking functions, ensuring high service expectations, promoting business deposit and lending products, opening accounts, processing loan applications, resolving customer inquiries, and fostering a robust employee experience through effective sales management routines, meetings, and coaching.

Requirements

High school diploma or equivalent (GED).
A minimum of three (3) years of sales, management, banking, or related experience including serving in a lead or supervisory capacity.
This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
Obtain Notary Public designation.

Nice To Haves

Demonstrated ability to sell and cross-sell bank products and services.
Consumer lending experience.
Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals.
Bachelor’s degree.

Responsibilities

Oversee and inspect all operations and compliance of the banking center.
Develop and implement an aggressive sales and marketing strategy to drive deposit, loan and partner referrals with new and existing client relationships.
Regularly conduct outside sales calls to nurture and grow established relationships and grow market share for the banking center(s) through frequent participation in business development activities with existing business customers in the market area.
Market all types of business and consumer banking functions including deposits, lending, Private Wealth, brokerage, merchant processing, treasury management, etc.
Ensure banking center team and partners deliver upon Gold Standard for Service expectations.
Promote an understanding of business deposit and lending products and expand relationships with new and existing clients through ongoing outside business calling activities.
Open accounts and process loan applications for both consumer and business customers.
Resolve customer inquiries, problems and complaints with scope of authority while proactively using service to sales techniques to provide solutions to customers for current financial needs.
Create and foster a robust employee experience within the banking center.
Implement effective Sales Management routines designed to coach, teach, train and inspect sales activities within the banking center(s).
Conduct weekly sales and pipeline meetings, daily huddles, touch bases with direct reports.
Complete formal and informal coaching conversations monthly focusing on sales and service behavioral observation and the associated production from those behaviors.
Coach bankers to the effective use of the guided conversation and associated sales tactics to expand relationships and increase share of wallet.