Banking Center Manager - Rural & Elliot

MidFirst Bank•Tempe, AZ

2d•Onsite

About The Position

Banking Center Managers lead a team of sales and service professionals to meet and exceed sales goals and service customers. This position is also responsible for managing the daily operations of a medium to large banking center and supervision of typically ten or more associates. Your duties will include, but are not limited to: - Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services - Assist clients with concerns or questions concerning their accounts. Explain service charges, statement problems, product features, etc. - Generate sales leads through community outreach activities and develop business partners, while building internal relationships - Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same - Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service - Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates - Ensure that security measures are adhered to regarding opening and closing procedures within the bank - Represent oneself and the bank in a positive, courteous, friendly, and professional manner Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations.

Requirements

A minimum of three years recent retail banking experience leading, managing, motivating, and developing a team, including sales associates, to meet and exceed assigned goals within a goal and/or commission-based environment
Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner
Proven ability to proactively and effectively participate in a sales program, as well as meeting or exceeding expectations for the sales and referral activities established for this position
Availability to work weekends and/or extended hours as required to support the banking center
Excellent client service skills, including interpersonal and communication skills
Excellent organizational skills
Proficiency in all Microsoft applications (Word, Outlook, Excel etc.)
Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense

Nice To Haves

Extensive knowledge and familiarity of banking products and services
Bilingual (fluent verbal and written English/Spanish) skills

Responsibilities

Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services
Assist clients with concerns or questions concerning their accounts. Explain service charges, statement problems, product features, etc.
Generate sales leads through community outreach activities and develop business partners, while building internal relationships
Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service
Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates
Ensure that security measures are adhered to regarding opening and closing procedures within the bank
Represent oneself and the bank in a positive, courteous, friendly, and professional manner
Coaching
Counseling
Scheduling
Training
Approving transactions
Coordinating job duties
Reviewing time cards
Preparing and conducting performance evaluations