Banking Center Manager

Home Bank•Metairie, LA

About The Position

This position is responsible for generating, maintaining, and servicing profitable business and retail customer relationships while maintaining a productive banking center staff and assuring proper daily branch operations are being performed.

Requirements

Five years of banking experience, with an extensive background in financial institution operating policies and procedures, banking regulations
A minimum of two years of lending authority
Excellent leadership and team building skills
Excellent analytical and problem-solving skills, including ability to diagnose, resolve or escalate a critical situation
Receive and maintain NMLS certification
GOOD CREDIT IS A MUST
CREDIT REPORT IS REQUIRED FOR EMPLOYMENT

Nice To Haves

Bachelor's degree in business related field preferred

Responsibilities

Accountable for proactively managing and growing banking center by use of entrepreneurial business management skills to ensure financial objectives are met
Promote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc. Responsible for coordinating and developing procedures to maximize opportunities to cross-sell to customers from other lines of business.
Responsible for generating, maintaining and servicing profitable business and retail customer relationships
Responsible for maximizing banking center profitability by monitoring income and expenses for banking center
Staff management including but not limited to recruitment, coaching/development, disciplinary, performance evaluations, vacation and time sheet approvals
Ensure regulatory compliance standards are met
Plan, organize, direct and control banking center activities/operations: quality control, exceptions, security equipment testing, and audits
Ensure adherence to Home Bank’s policies and procedures by all staff
Customer service requests including, but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, Debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as needed
Responsible for ensuring all customer issues are resolved in a timely manner
Coordinate sales strategies with the Retail Group Lead
Communicate important and appropriate information to staff members on a timely basis
Demonstrate an understanding of the banking center’s overall performance
Diagnose and develop an action plan to solve for branch inefficiencies
Provide and maintain a professional, business-like atmosphere within the banking center
Accountable for maximizing customer satisfaction and ensuring quality service standards are consistently delivered by staff
Adhere to all meeting routines set forth by Retail Manager and Retail Group Lead
Work expected Banking Center hours of operation, including Saturday banking
Performs other duties as required or assigned by leadership
Establish an environment in which all branch employees work as a team to meet or exceed branch goals
Coach staff members on effective sales and service techniques by coaching to behaviors that identify financial needs and promote the continued development of employees
Ensure all branch employees follow policy and procedures and operate within the guidelines of Home Bank
Develop employees by providing personal development plans and action plans, as necessary
Ensure all branch employees complete annually required compliance courses in a timely manner
Complete and deliver performance evaluations as required by Home Bank
Include leadership team in managing responsibilities if applicable