Banking Center Manager I - Eldridge

Stellar Bank•Houston, TX

17d

About The Position

The Banking Center Manager I is responsible for the administration and efficient daily operation of a full-service banking office, including operations, regulatory compliance, product sales, customer service, and security and safety in accordance with the Bank’s objectives. The Banking Center Manager develops new deposit business; provides a superior level of customer service, and promotes the service culture through coaching, guidance and staff motivation. This officer provides leadership, training and supervision to office staff. The Banking Center Manger participates in community initiatives to increase the Bank’s visibility and to enhance new and existing business relationship opportunities. ESSENTIAL DUTIES AND RESPONSIBILITIES Engages in business development activities and solicitation of new business prospects; actively involved in instilling and maintaining a positive service environment through education to the staff of the Bank’s products and services. Ensures organization of the bank office, coordinating available resources (e.g., staffing, supplies, etc.) for maximum results. Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the bank office is in compliance with established Bank policies, procedures and state and federal regulations. Contributes to the overall profitability of the banking office; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure alignment with budget plans. The BCM manages an office with up to $25 million in deposits. Reviews NSF and overdraft reports for customers assigned within his or her portfolio; approves or declines such exceptions within established approval limits. Acts as a liaison between the customer and the Treasury Management Department by assisting in documentation for contracts and troubleshooting any issues. May participate in RDC installs. Consistently maintains branch exceptions at less than 30 days. Maintains an advanced knowledge of financial industry status and trends. Plays a positive role in the development and growth of assigned bank office staff through excellent communication skills, both verbal and written, along with strong delegation skills; assuring a highly cross trained staff. Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the bank office including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training. Processes, solves and answers complex customer transactions, problems or inquiries. Assumes responsibility for various bank office functions in the absence of staff members or in overload situations. Maintains knowledge of security and safety policies and strictly adheres to established procedures; works closely with the Bank Security Officer to maintain an updated plan for the banking office; ensures bank office staff is properly trained and made aware of any changes to the office’s plan and procedures. Participates and directs day to day operations for the bank office; approves large deposits and withdrawals; reviews and acts on daily reports; reviews and approves new accounts for risk and compliance with internal policies and Sarbanes-Oxley requirements. Ensures the bank office is maintained in a neat, clean and professional manner. Responsible for approving time off requests and timecards for all direct reports by deadlines required. Supports the business continuity program and complies with business continuity policies and procedures. Maintains the business continuity plan for their location ensuring critical functions are satisfactorily recovered and customers are adequately serviced in the event of a disaster or business disruption. Supports business continuity testing and ensures adequate participation. Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.

Requirements

Bachelor’s degree from a college or university preferred; or 5 years of related experience and/or training; or the equivalent combination of education and experience.
Work related experience must consist of bank management operations, and supervisory background.
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industry.
Advanced experience, knowledge and training in progressively responsible bank office management and supervisory activities.
Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.
Excellent organizational and time management skills with the ability to provide leadership, supervision and training for 3 or more employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
Basic skills in computer operation; Microsoft Office software programs, proven upon testing.
Advanced math skills such as the ability to calculate interest and percentages, to balance accounts, to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals, to locate routine mathematical errors, and to compute rate, ratio, and percent.
Exceptional verbal, written and interpersonal communication skills, with the ability to apply commonsense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
Thorough understanding of management procedures; ability to plan bank office activities, initiative to organize various functions necessary to accomplish bank office activities; effectively hire, manage, and develop employees.
Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.

Responsibilities

Engages in business development activities and solicitation of new business prospects
Ensures organization of the bank office, coordinating available resources (e.g., staffing, supplies, etc.) for maximum results.
Assures audit compliance and procedure quality control and recommends and initiates corrective actions
Contributes to the overall profitability of the banking office
Reviews NSF and overdraft reports for customers assigned within his or her portfolio
Acts as a liaison between the customer and the Treasury Management Department
Maintains an advanced knowledge of financial industry status and trends
Plays a positive role in the development and growth of assigned bank office staff
Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment
Processes, solves and answers complex customer transactions, problems or inquiries
Maintains knowledge of security and safety policies and strictly adheres to established procedures
Participates and directs day to day operations for the bank office
Supports the business continuity program and complies with business continuity policies and procedures
Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.