Banking Center Manager (Full Time)

Prosperity Bank • La Grange, TX

294d

About The Position

The Banking Center Manager is responsible for directing and administering the operational efforts of the banking center. This role ensures that established policies and procedures are followed while overseeing the provision of a full range of services to customers and prospective customers. The manager ensures that customers are promptly and professionally served, trains, directs, and supervises lobby and teller staff, and ensures that banking center transactions, expenses, and profitability align with Bank standards.

Requirements

• Associate degree in business or a related field, or an equivalent combination of training and work experience.
• Thorough knowledge of Bank services and products.
• Understanding of related legal and regulatory requirements.
• Familiarity with Branch functions, policies, and procedures.
• Minimum three years related experience in a financial institution, with a minimum of two years supervisory experience.
• Strong interpersonal, leadership, and supervisory skills.
• Well organized.
• Ability to operate related computer applications and related business equipment.
• Attention to detail.
• Ability to maintain an effective and efficient workflow.

Responsibilities

• Assumes responsibility for the effective and efficient performance of banking center operations.
• Supervises work scheduling and workflow of daily routine operations.
• Ensures banking center security by ensuring all security procedures are followed by associates.
• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements.
• Ensures weekly logs are completed correctly.
• Insures monthly and quarterly audit requirements are met.
• Supervises and assists with customer service functions.
• Cross-sells Bank services.
• Implements changes to established policies and procedures within the banking center.
• Maintains proper cash controls.
• Ensures that all banking center transactions are balanced at the close of each day.
• Oversees individual accountability for the handling of cash and assists Tellers in resolving balancing problems.
• Controls and handles daily deposits in accordance with established policies and procedures.
• Periodically verifies cash in possession of Tellers and cash on the premises.
• Effectively supervises banking center staff, ensuring optimal performance.
• Provides leadership through effective objective setting and communication.
• Directly supervises lobby and teller staff.
• Conducts regular meetings with banking center employees to inform and train.
• Ensures that personnel are well trained in all phases of their respective jobs.
• Tracks individual progress and conducts performance appraisals.
• Approves all sick leave, vacation, overtime, and time sheets for each banking center associate.
• Establishes and maintains effective, professional business relations with customers.
• Handles customer's complaints and ensures that customer's requests are promptly resolved.
• Ensures that the Bank's quality reputation is maintained and projected.
• Prepares periodic banking center activity reports and makes recommendations to management for improvements.
• Ensures proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment.
• Keeps management informed of banking center activities, progress toward established objectives, and of any significant problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree