Banking Center Assistant Manager

INTRUST Bank • Wichita, KS

5h

About The Position

At INTRUST Bank, People Come First. Guided by strong character qualities—such as
respect, compassion, humility, positivity, and initiative—we work to support one
another, serve our customers, and strengthen our communities. Here, your career
matters. You’ll find an environment where you’re encouraged to grow, empowered
to lead at any level, and supported as you build a meaningful career with a
trusted organization.

Job Summary:  The Banking Center Assistant Manager is responsible for consulting
on all bank products and services to customers and non-customers in a
needs-based manner. INTRUST Bank banker training will be provided for this
position.  Successful completion is required. The position is responsible for
the daily operations of the banking center, supervising, mentoring and coaching
the teller and/or personal banker team for the attainment of goals.  Promotes an
environment of teamwork within the department and across the bank. Represents
INTRUST Bank in all they do in the community and is focused on the development
of new business relationships.  Must maintain strict standards of
confidentiality and perform duties in a manner supporting INTRUST’s character
qualities.

Requirements

• High School diploma or equivalent is required; bachelor’s degree preferred.
• Two or more years of banking or management experience is required.
• Knowledge of: strong sales and customer service skills; strong oral and written communication skills.
• Ability to: make independent decisions regarding banking center operations for which there are not always precedents; analyze and solve problems that are of a complex nature, requiring judgment, for which there are not precedents; originate new procedures and approaches to problems when necessary; and perform duties under frequent time pressures.
• Nationwide Mortgage Lending System Registered or ability to meet qualifications for registration.

Responsibilities

• Identify customers’ and non-customers’ financial needs and recommend all appropriate products and services.
• Service customer's accounts as needed and proactively communicate with customers to ensure their financial needs are met.
• Ensure customer satisfaction and service quality according to INTRUST’s Character Qualities.
• Supervise, evaluate, inform, and provide direction to all banking center employees.
• Assist with the development of goals and plans of action for branch staff consistent with Bank objectives.
• Share responsibility of observing each teller weekly with Lead Teller and/or Banking Center Manager.
• Complete any other banking center-specific responsibilities as determined by the Banking Center Manager.
• Responsible for coordinating new hire and ongoing training for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees