Banking Center Assistant Manager - Amherst, MA

PeoplesBank • Amherst, MA

122d

About The Position

As our Banking Center Assistant Manager, you'll be the heartbeat of our banking center, ensuring smooth operations and stellar customer service. You'll lead and mentor a team of talented bankers, fostering their professional growth and creating a positive, engaging work environment. In this role you may be required to work flexible hours that include early mornings, evenings, weekends, nights and/or holidays based on banking center needs. This position is based on-site at our branch in Amherst, MA.

Requirements

• Bachelor’s Degree from a four-year college or university OR one to two years related experience and/or training; or equivalent combination of education and experience.
• Requires National Mortgage Licensing System (NMLS) registration and ability to obtain said license after a period to be determined.
• Must be able to successfully complete the registration process, which includes, but not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules.
• Knowledge of MS Office, including Word, Excel.
• Ability to use basic computer skills to enter/retrieve data.

Nice To Haves

• Excellent verbal and written communication skills.
• Excellent math and accounting skills.
• Excellent personal and professional leadership skills.
• Understanding of banking regulatory matters and procedures for proper operation.
• Ability to perform various banking procedures and operations.
• Ability to remain professional and composed under pressure.

Responsibilities

• Train, coach, and develop your team to reach their full potential.
• Deliver exceptional customer service with a focus on building strong relationships and expanding our market share.
• Oversee daily operations, including opening and closing the banking center, managing staffing schedules, and ensuring compliance with security standards.
• Train your team on sales and service skills to achieve banking center goals.
• Represent PeoplesBank at financial education and bank-at-work events, supporting business development and community engagement activities.
• Handle complex transactions, approve exceptions, and resolve issues to ensure customer satisfaction.
• Lead product knowledge training and identify opportunities for relationship retention and growth.
• Provide constructive feedback, performance reviews, and development plans to support team members' career growth.

Benefits

• Excellent compensation.
• Workplace flexibility.
• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree