Banking Associate - Beach Haven (30 Hour)

TD • Beach Haven, NJ

9d • $22 - $28 • Onsite

About The Position

The Banking Associate is a professional in banking, plays a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals. Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services Delivers end-to-end advice customers expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert Services the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking Connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization

Requirements

• High school diploma or GED
• 1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Required to complete Teller training and part 1 of platform training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Ensuring compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer

Nice To Haves

• Demonstrated Customer Service skills preferred
• Teller experience preferred
• Notary License preferred

Responsibilities

• Accurately completing everyday banking transactions
• Providing advice and educational support on services, products, and tools
• Processing customer transactions
• Opening new accounts
• Educating customers on all banking products and services
• Building trust with educational content & tools
• Providing consultative support
• Advocating with proactive insights & recommendations
• Utilizing TD's systems and tools to engage with Customers
• Providing advice and guidance to ultimately attract, and retain the customer
• Identifying opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner
• Servicing customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking
• Connecting with customers, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization
• Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers
• Establishing and nurturing customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral
• Managing wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings
• Engaging in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert
• Ensuring tasks are performed within established policy and procedures
• Ensuring ongoing compliance with internal/external audit and regulatory requirements
• Accurately processes cash/deposit/withdrawal transactions and other account servicing requests
• Applying customer authentication principles, compliance regulations and due diligence to new account openings and transactions
• Accurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR
• Following policy and procedure for Customer Authentication
• Acting as Dual Control agent when required
• Following all required open/close procedures
• Contributing to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the team
• Being an active participant in personal performance and development activities
• Acting as a brand champion both internally and externally
• Collaborating with team members in contributing to the success of the team and organization
• Partnering as a team player
• Actively seeking opportunities to improve delivery of work with high attention to quality standards
• Actively taking ownership of own career and aspirations
• Seeking out diverse feedback to continuously develop and enhance skills
• Positively embracing change
• Adhering and participating in TD's Shared Commitments
• Modeling quality service at every Customer interaction
• Being engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
• Training and acting as a mentor to newer colleagues

Benefits

• Growth opportunities and skill development
• Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Regular development conversations
• Training programs
• Competitive benefits plan
• Online learning platform
• Mentoring programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees