Banking Associate - North Syracuse Office

Solvay Bank•Village of North Syracuse, NY

About The Position

Our Banking Associates have a passion for excellence in customer service and are focused in their goal of doing what is right for our customers. They are responsible for providing accurate high-quality customer service on the teller line as well as additional services on the platform line. Our Banking Associates provide a complete range of customer services, including but not limited to, opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts. They advise customers on financial services, supporting the achievement of retail sales goals, and have excellent communication skills.

Requirements

Experience in counting currency and coin
Good math aptitude
Ability to deal effectively and tactfully with all types of customers
High School Graduate or GED
Customer service experience
Previous cash handling experience

Responsibilities

Delivers excellence in customer service, guidance and respect to all Solvay Bank customers and co-workers in accordance with the Solvay Bank Client Service Standards
Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words
Receives checks and cash for deposit, verifies amount and examines checks for endorsements
Cashes checks and pays out money after verification of signatures and customer balances
Processes negotiable instruments following all policies and procedures
Enters customer transactions into computer software to record transactions, and issues computer generated receipts
Place holds on accounts in accordance with bank and regulatory policy
Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen
Develops strong knowledge of the Bank’s deposit and electronic banking products so as able to recognizes client needs and makes appropriate recommendations or referrals to co-workers
Removes deposits from and counts and balances cash in automated teller machines and night depository
Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of security for the bank
Accepts stop payment requests and address changes, distributing to the proper personnel for processing
Assists with daily scanning to balance branch
As needed, educates and assists customers with opening various types of deposit accounts, ordering debit cards and changes to existing accounts. Provides information on products and services that meet the customer’s need and wants in accordance with all Bank procedures.
Maintain the ability to actively and professionally cross-sell Bank products and other Bank services.
Adheres to established policies, procedures and federal regulations
Performs other tasks requested by supervisor/manager as they relate to the bank and its functions
Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information
Ensures excellent customer service by working in alternative branches as needed and requested by management, fostering teamwork across the retail network.