Banking Assistant

BankIowa•Independence, IA

About The Position

Come join our team and become a BankIowan! We are currently looking for a Banking Assistant for our Independence Office. Position Summary: The Banking Assistant provides a wide range of customer service, documentation and administrative support to business bankers, helping business bankers meet their overall objective to effectively manage business relationships for the bank. Specifically, the Banking Assistant supports business bankers by providing excellent customer service to bank customers; coordinating the preparation of loan documents, closing, and funding of loans; and opening new and servicing existing deposit accounts.

Requirements

High School Diploma or a GED with applicable job experience is also acceptable.
Ability to understand and adhere to policies, procedures, regulations and laws for the department and the organization to protect assets and reputation of the bank.
Demonstrate accuracy, thoroughness, and attention to detail to ensure quality.
Competence with computers, with knowledge of MS Office, telephones, video conferencing; and other office machinery. Knowledge of loan documentation systems and software such as OpenClose, FLO or electronic signature tools is helpful.
Able to demonstrate competency, compassion and understanding while communicating verbally and in written communication.
Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
Mathematical aptitude, plus good analytical and problem-solving skills.
Versatility, flexibility, and a willingness to work with constantly changing priorities with enthusiasm.
Ability to effectively train and provide feedback to employees from all departments of the bank.
Able to multi-task and manage priorities and workflow.
Ability to function as a team member and contribute to group goals.
Able to learn and retain information related to the bank's products, services, and delivery channels.

Responsibilities

Support loan document preparation. Coordinate preparation of loan document request forms with Loan Document Specialist team, and ensure they get what they need to accurately and completely prepare loan documents. Additionally, as part of closing loans: prepare CIP and CBO, order flood determinations as needed, process Credit Reports and UCC searches, assist with monitoring and tracking construction advances, order and track appraisals and/or evaluations, prepare HMDA-Lar forms, track and finalize real estate closing information and documentation, and prepare file for imaging.
Open new deposit accounts and service existing deposit relationships. Be familiar with customer service needs related to deposit accounts including account inquiry, service charges, and statement questions. Possess a thorough knowledge of business banking product and services. Ensure business banking accounts are in compliance with banking policies and regulations. Coordinate with consumer banking on maintaining and servicing consumer accounts owned by business banking customers.
Provide outstanding customer service to bank customers. This includes fielding questions related to loan accounts, deposit accounts, digital and online banking, and fraud investigation. When questions require assistance from other resources within the bank (consumer banking, cash management, operations), take responsibility for coordinating getting the right information and getting back to the customer.
Accounts administration: Enter and maintain tracking items related to needed loan documents and deposit account documents. Effectively communicate with insurance companies and business bankers to maintain current proof of insurance. Assist with collection efforts on past due loans including but not limited to; cure notices, demand notices, and/or court actions and proceedings.
Maintain good working relationship and communication with staff from all bank departments/locations.
Provides assistance with the functions and processes of the loan operations and deposit operations area.
Utilize bank technology to its fullest and continuously seeks ways to be more efficient and less paper driven.
Train colleagues, as appropriate, on how to fulfill the above Accountabilities.
Employee will be responsible for completing applicable annual training as required by compliance laws, regulations, and bank policy.
Comprehend and comply with all pertinent Bank Secrecy Act/OFAC/CIP policies and procedures. Complete annual training.
Other duties as assigned by supervisor relating to the bank and its function including project work.