Banker Supervisor- 3rd & Stevens

Banner Bank • Spokane, WA

390d • $39,957 - $55,952

About The Position

As a Banker Supervisor at Banner Bank, you will play a crucial role in providing exceptional customer service while engaging in sales and service activities at branch locations. You will support the Branch Manager or Client Service Manager in fostering a sales performance culture and assist clients in achieving their financial goals by actively referring bank products and services.

Requirements

• High school diploma or GED (Required)
• 4 to 6 years of teller experience including sales experience with established goals (Required)
• 2 to 4 years of experience leading a project, process, or team (Required)
• Basic knowledge of retail product philosophy, policy, procedures, documentation, and systems.
• Thorough knowledge of all retail products and services.
• Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
• Proven client service, interpersonal, and relationship building skills.
• Effective verbal and written communication skills; proper phone and email etiquette required.
• Effective selling, cross selling, and referral skills.
• Strong mathematical, problem solving, and negotiation skills.
• Ability to analyze client credit data and other related financial information.

Nice To Haves

• NMLS registration (Preferred)

Responsibilities

• Process a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
• Balance cash drawer, counting currency and coin accurately.
• Act as a leader in sales, operations, and client service.
• Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
• Assist with operational tasks and ensure they are completed on time.
• Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
• Engage in proactive discussions with clients to understand their current and future financial needs using the Banner Way process and tools.
• Present tailored solutions that meet the client's specific financial needs.
• Refer clients to other lines of business as appropriate.
• Answer questions and resolve technical problems on client accounts.
• Develop and maintain in-depth knowledge of all operational processes and requirements; meet compliance standards.
• Ensure compliance with policies, procedures, security requirements, and government regulations.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees