Banker I Manomet Branch

Rockland Trust • Plymouth, MA

404d

About The Position

As a Banker at Rockland Trust, you will play a vital role in the Retail Branch by providing exceptional customer service and expert financial guidance. Your responsibilities will include addressing customer needs, deepening relationships, and contributing to a positive work environment. This position offers significant growth opportunities within the banking industry and is ideal for individuals who are passionate about making a positive impact on their community's financial well-being.

Requirements

• Two year degree or equivalent job experience.
• Minimum 1 year sales experience in a financial or retail environment.
• Must be or become a Notary Public and NMLS certified.
• Successfully pass the Level I Business Certification.
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Excellent organizational skills with attention to detail and accuracy.
• Strong sales orientation with the ability to balance multiple priorities.
• Ability to work intuitively and find creative solutions.
• High degree of professionalism and ability to demonstrate tact and diplomacy.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, with long periods of standing.
• Ability to lift and carry up to 50 pounds.
• Willingness to work within a flexible work week, including weekends.

Nice To Haves

• Two to four years of teller experience preferred.

Responsibilities

• Support customer relationship development and transaction processing to assist the bank in meeting its sales and service goals.
• Accurately and efficiently execute day-to-day transactional needs, including opening and processing accounts, check cashing, and balancing cash drawer.
• Proactively cross-sell bank products and services to existing and new customers.
• Make qualified referrals to business partners in investments, mortgage, and cash management.
• Complete the Home Equity application process and follow up on requirements.
• Achieve individual and team sales and service goals; participate in sales promotions.
• Use a needs-based consultative approach to recommend products or services.
• Answer routine and complex questions concerning customer accounts and troubleshoot issues.
• Maintain product knowledge through training and complete required trainings.
• Demonstrate self-service channels to customers, including ATM and Online Banking.
• Utilize the Salesforce platform for customer interactions and follow-up.
• Create and foster a fun, respectful work environment in collaboration with the Branch Manager.
• Represent Rockland Trust by establishing meaningful roots in the community.
• Adhere to operational, regulatory, and security policies while balancing customer relationships and risk of loss.
• Assume responsibility for additional reporting duties as required.

Benefits

• Competitive compensation with performance incentive awards.
• Health Insurance.
• Dental Insurance.
• Vision and Pet Insurance.
• 401K retirement plan.
• Long Term Disability & Life Insurance.
• Child Care Reimbursement.
• Tuition Assistance for graduate and undergraduate programs.
• Award-winning wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree