Bank Senior Analyst

Global Channel Management • Raleigh, NC

6d

About The Position

Bank Senior Analyst needs 5+ years experience Bank Senior Analyst requires: Experience at a financial institution Experience with payments Experience with problem solving and incident management Experience leading & coordinating troubleshooting meeting with multiple partners Highly desired Experience with verbal and written communications with cross functional leaders including executives and c-suite Experience with reporting and analytics Experience with defining and writing user requirements/ business requirements Experience identifying and managing risk and escalations Experience with training others on new processes Experience writing procedures Bank Senior Analyst duties: Assist in Resolution and Recovery Planning Assist in additional ecosystem mapping including providing requirements for technology efficiencies Responsible for incident daily monitoring and beginning the triage efforts when a threshold is surpassed Compile daily, weekly and monthly metrics to demonstrate health of payments ecosystem for different forums Performs audits against ServiceNow incidents and Payments Command Center incidents including providing enhancements for automation Identify new opportunities for proactive monitoring and gaps within current process and procedures Support the creation of the centralized performance standards Support the creation of Incident Summary Log that includes all Incidents that impact payments and include support Update the Standard Operating Procedures as necessary and perform a monthly review for accuracy Daily and/ or weekly working sessions with Technology, Operations, and other Payment teams to review current process and procedures and identify efficiencies Investigate Customer Complaints and recommend enhancements Partnership with Technology, Operations and other Payment front line teams for production testing Training responsibilities: Create and update training materials for associates Provide training

Requirements

• 5+ years experience
• Experience at a financial institution
• Experience with payments
• Experience with problem solving and incident management
• Experience leading & coordinating troubleshooting meeting with multiple partners

Nice To Haves

• Experience with verbal and written communications with cross functional leaders including executives and c-suite
• Experience with reporting and analytics
• Experience with defining and writing user requirements/ business requirements
• Experience identifying and managing risk and escalations
• Experience with training others on new processes
• Experience writing procedures

Responsibilities

• Assist in Resolution and Recovery Planning
• Assist in additional ecosystem mapping including providing requirements for technology efficiencies
• Responsible for incident daily monitoring and beginning the triage efforts when a threshold is surpassed
• Compile daily, weekly and monthly metrics to demonstrate health of payments ecosystem for different forums
• Performs audits against ServiceNow incidents and Payments Command Center incidents including providing enhancements for automation
• Identify new opportunities for proactive monitoring and gaps within current process and procedures
• Support the creation of the centralized performance standards
• Support the creation of Incident Summary Log that includes all Incidents that impact payments and include support
• Update the Standard Operating Procedures as necessary and perform a monthly review for accuracy
• Daily and/ or weekly working sessions with Technology, Operations, and other Payment teams to review current process and procedures and identify efficiencies
• Investigate Customer Complaints and recommend enhancements
• Partnership with Technology, Operations and other Payment front line teams for production testing
• Create and update training materials for associates
• Provide training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed