Bank Sales & Service Representative (Universal Banker)

First Citizens Bank • Los Angeles, CA

4h • Onsite

About The Position

At First Citizens Bank, the Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. This role facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate strong communication and interpersonal skills, professionalism and empathy in customer interactions, the ability to support sales through client servicing calls and identifying needs, adaptability to new information and technology, a teamwork-oriented approach, and flexibility to handle multiple demands and shift priorities efficiently.

Requirements

• High School Diploma or GED
• 6 months customer service, cash handling
• Financial literacy
• Knowledge of retail banking products and services

Nice To Haves

• Sales
• prior banking

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
• Complete required training by established deadlines.
• Perform general office management duties as assigned to ensure operational efficiency.
• Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees