Bank Operations Processor

First Horizon • Maryville, TN

2d • Onsite

About The Position

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary: This position plays a vital role in the organizational effectiveness of First Horizon Bank, providing administrative support to all financial centers to ensure a smooth and efficient operational process.

Requirements

• High School diploma or equivalent, college degree preferred or an equivalent combination of experience and education/training.
• Relevant experience preferred but not required.
• Experience with Microsoft Word, Excel, and Outlook
• Experience with a 10-key calculator or number pad.
• Strong teamwork and customer service skills
• Ability to work under pressure and time constraints.
• Precise hand/eye coordination
• Basic keyboarding/typing skills.
• Excellent communication skills
• Problem solving skills.

Responsibilities

• Assists with questions and issues about products, services, discrepancies, and customer information files.
• Ensures customer records are correct.
• Ensures cases are resolved properly.
• Supports the Branches, Back Office, with any DDA CDA or IRA related Questions.
• We verify and process all Signature Cards, Business Documents and Legal Documents from the Branches and Back Office.
• We maintenance two Department mailboxes daily

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED