Bank Manager

BMO-posted 3 months ago
$57,500 - $106,500/Yr
Full-time • Mid Level
Palatine, IL
Credit Intermediation and Related Activities
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Bank Manager guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. This role involves understanding the needs of customers to provide sales and service in their best interests, advising them on products and strategies that meet their financial objectives, and making referrals to other business groups. The Bank Manager supports sales and customer service activities to meet strategic customer experience and profitability goals while ensuring compliance with legal and regulatory requirements and the Bank's policies and processes. This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act), requiring Federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation will be required for this position, along with restrictions on performing in a real estate agent capacity. The Bank Manager fosters a culture aligned with BMO's purpose, values, and strategy, role modeling BMO values and behaviors in all actions. They ensure alignment between values and behavior that fosters diversity and inclusion, regularly connecting work to BMO's purpose, setting inspirational goals, defining clear expected outcomes, and ensuring accountability for follow-through.

  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attracts, retains, and enables the career development of top talent.
  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
  • Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
  • Conducts sales calls, establishes a personal referral network, and engages in other business development activities.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations.
  • Conducts cold calls to prospective customers to develop new customer relationships.
  • Develops and maintains a network in the community to enhance the Bank's visibility and build a strong referral source for new potential business.
  • Supports the Bank's community involvement and participates in community activities.
  • Maintains a high-touch relationship with key branch customers and prospects within the market.
  • Resolves customer-related issues using knowledge of bank services, products, and processes.
  • Fulfills sales and service activities for the customer in accordance with approved procedures.
  • Influences and negotiates to achieve business objectives.
  • Identifies emerging issues and trends to inform decision-making.
  • Implements, reviews, and revises work plans.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Ensures alignment between stakeholders.
  • Establishes relationships with business partners to maintain knowledge of interdependent systems and related policies and procedures.
  • Monitors sales and service performance against plan to identify gaps, issues, and best practices.
  • Communicates goals, plans, and assignments to achieve financial and customer service goals.
  • Leads the implementation of new programs, products, and processes within the branch.
  • Coordinates the implementation of national and regional sales and service initiatives.
  • Monitors the service request and problem resolution processes for adherence to national standards.
  • Provides technical training and support to branch employees to maintain operational and sales effectiveness.
  • Plans and controls unit operating expenses in accordance with forecasts.
  • Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
  • Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
  • Maintains current knowledge of personal banking and credit card industries, practices, and trends.
  • Builds effective relationships with internal/external stakeholders.
  • Maintains the confidentiality of customer and Bank information.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with all legal and regulatory requirements for the jurisdiction.
  • Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Previous supervisory or management experience - preferred.
  • In-depth knowledge of retail banking products and services.
  • Advanced knowledge of competitive marketplace and trends in product offerings.
  • Working knowledge of branch operational processes and policies.
  • Working knowledge of branch technologies, processes, and performance metrics.
  • Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
  • Technical proficiency gained through education and/or business experience.
  • In-depth verbal & written communication skills.
  • In-depth collaboration & team skills.
  • In-depth analytical and problem-solving skills.
  • In-depth influence skills.
  • In-depth data-driven decision-making skills.
  • Health insurance
  • Tuition reimbursement
  • Accident and life insurance
  • Retirement savings plans
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Bank Manager Resume Examples
•
Bank Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service