Bank Manager Multi-Site

comerica • Dallas, TX

10d • Onsite

About The Position

The Multi-Site Bank Manager is responsible for the overall leadership, management, and success of two Retail Banking Centers. This is accomplished by coaching and developing banking center teams, ensuring bankers readiness, conducting and leading growth, contributing to a successful customer centric experience, and proactively managing operational risk activities while striving for excellence in execution in each of the mentioned areas. The Multi-Site Bank Manager will also provide transformational leadership in all areas.
This position's work schedule involves occasional evenings/Saturdays and dividing time between two banking center locations based on staffing or coaching needs.

Requirements

• Bachelor's Degree OR 4 years of relevant experience
• 3 years of experience in management with staff development
• 3 years of experience in Consumer/Business sales development
• 1 year of experience utilizing Microsoft Office Products, including Word, Excel, and PowerPoint

Responsibilities

• Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers.
• Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities.
• Deliver daily coaching and evaluations for effective execution.
• Provide effective new consumer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.
• Responsible for the acquisition of consumer business through the effective use of leadership activities.
• Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center.
• Identify opportunities to introduce customers to partners at appropriate moments.
• Encourage referrals from client relationships and COI's.
• Develop and manage a high-performing team.
• Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention.
• Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures.
• Recommend corrections when necessary.
• Ensure completion of necessary compliance related training for the colleagues at their banking center(s).
• Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities, and results within the Banking Center.
• Approve transactions within authorities.
• Manage the execution of opening/closing procedures.
• Lead, manage and coach team to be able to assess customer and prospect needs and offer appropriate solutions.
• Ensure all colleagues, demonstrate the knowledge and skills to execute on customer needs.
• Proactively seeks to learn about new products, services, technologies, and customer service tactics; teaches others.
• Educate and fulfill customer requests, routine and complex.
• Resolve complex customer complaints.
• Impact the customer experience by leading, managing, and coaching colleagues using the defined customer experience guidelines.
• Lead, coach, evaluate, and impact the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships.
• Partner with defined Small Business Banker to grow business revenue and business customer experience.
• Proactively identify opportunities to introduce customers to partners.

Benefits

• We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs.
• You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses.
• We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees