Bank Manager II

Independent Bank Corporation • Charlotte, MI

51d

About The Position

The AVP Bank Manager is responsible for efficiently and effectively managing a full-service retail banking office, ensuring that all established policies and procedures are followed. This position will positively influences branch profitability by expanding and developing new personal and business banking relationships. Employee in this position will consistently deliver high quality customer service, develop customer base and grow branch portfolio in a cost effective manner.

Requirements

• Associate's or Bachelor's degree or equivalent of working experience.
• 3+ years of sales experience, preferably in a retail banking environment.
• 2+ years of management experience, or 3+ years in a Team Leader or Assistant Manager position.
• Advanced knowledge of key banking operations and security policies, practices and procedures.
• Advanced knowledge of effective customer service methods and practices.
• Advanced ability to meet and/or exceed established sales, operational, business development calling, and CRA goals.
• Advanced ability to manage, coach, and lead others to achieve desired results.
• Advanced ability to provide solutions/resolution to a wide variety of customer service situations.
• Facilitate the introduction and delivery of integrated IB solutions with minimal support.
• The ability to be a subject matter expert through development and experience to mentor, to coach, and to teach coursework.
• Excellent interpersonal and communication skills and the ability to present to various group sizes.
• Strong sales skills in a retail environment.
• Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), Confidentiality, Information Security, and Ethical Standards. Completes all online compliance and regulatory courses.

Responsibilities

• Manage employees, organize and direct activities, maximize branch profitability, provide high level of quality customer service and has overall daily operational responsibility for the performance of the office location.
• Participates in the selection, training and development of assigned staff; completes and conducts performance reviews; acts as final authority for basic issue resolution at office level.
• Oversees organization of branch sales, operations and service processes and procedures to maximize customer service and staff productivity and operational efficiencies.
• Ensures staff compliance with regulations, requirements and procedures; ensures staff follows operational and security policies and procedures.
• Develops and maintains profitable, multi-product relationships with individuals, small businesses and other organizations within their respective community.
• Calls on prospective and existing customers to develop professional relationships for the purpose of developing new business relationships.
• Initiates and/or collects customer loan applications; interviews loan applicants; forwards loan applications and appropriate supporting documentation for review.
• Works with Community Banker to establish, achieve and/or exceed branch performance and personal production goals; ensures that staff members meet or exceed established sales and CRA goals.
• Manages cost effectiveness of the branch; maximizes profitability.
• Supports the organizations Community Reinvestment Act (CRA) goals through business development efforts; educates branch staff in CRA requirements including documentation.
• Reviews, audits, modifies and/or prepares a variety of operational and financial reports and general correspondence within required timeframes.
• Participates in establishing and overseeing staff training and development plans; coaches employees daily/weekly as necessary.
• Receives and resolves routine customer issues and inquiries. Involves Community Banker when necessary.
• Performs other related duties as assigned.

Benefits

• Competitive compensation package.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees