Bank Customer Care Agent

MassMarkets • Las Cruces, NM

109d

About The Position

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are actively seeking experienced Customer Service Representatives to support both inbound and outbound service initiatives for our Financial Services clients. This role is ideal for professionals who are passionate about delivering exceptional service and are committed to supporting our members, employees, and communities with excellence. As a Customer Service Representative, you will engage directly with banking customers to provide product and account information, resolve inquiries, and assist with various banking processes. This position requires strong communication skills, a willingness to learn, and a high level of reliability.

Requirements

• Must be at least 18 years old
• High School Diploma or equivalent required
• Minimum 3 years of call center experience
• At least 1 year in a customer service role
• Proficient in multitasking across multiple systems while on calls
• Typing speed of 30-45 WPM
• Fluent in English (spoken and written)
• Comfortable with Windows PC applications and Microsoft Office Suite
• Strong organizational and communication skills
• Customer-focused with a positive, team-oriented attitude
• Reliable and punctual with strong problem-solving abilities
• Able to adapt in a fast-paced, dynamic environment

Responsibilities

• Handle inbound calls, emails, and live chats in a courteous and professional manner
• Understand customer needs and provide effective solutions
• Escalate complex issues appropriately
• Ensure first-call resolution through problem-solving and active listening
• Accurately document interactions in CRM systems
• Follow all client protocols, scripts, and confidentiality requirements
• Maintain punctuality and meet attendance expectations

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, Vision, Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests
• Prizes
• Casual Dress Code
• Regular Raises

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees