Bank CSR

Arundel Federal Savings Bank • Glen Burnie, MD

398d • $37,211 - $48,277

About The Position

The Customer Service Representative (CSR) at Arundel Federal Savings Bank plays a vital role in providing exceptional customer service and support within the branch. This position involves a variety of responsibilities, including account management, transaction processing, and customer inquiries, while also embodying the bank's commitment to personal and friendly service. The CSR will also assist in training branch staff and ensuring compliance with banking regulations.

Requirements

• High school diploma or equivalent (GED).
• Minimum 2 years' experience in a financial institution involving teller, customer service, or loan processing.
• Excellent organizational, analytical, and problem-solving skills.
• Previous sales experience.
• Ability to learn and cross-sell the Bank's products and services.
• Excellent verbal, written, telephone, and interpersonal communication skills.
• Strong service orientation and willingness to sell products and services.
• Attention to detail.
• PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
• Ability to function in a financial institution branch environment and utilize standard office equipment.
• Ability to lift 25 lbs. or more.

Responsibilities

• Open all new accounts offered by the Bank (i.e. deposit, checking, CD's, IRA's, etc.).
• Assist customers with the processing of transactions, such as stop payments, check re-orders, payroll, and direct deposit.
• Process transaction-related business (i.e. mail, distributions, etc.).
• Handle miscellaneous activities such as ATM claims and unauthorized transactions.
• Research and resolve customer inquiries by explaining specific policies and products while maintaining positive customer relations.
• Respond to customer inquiries regarding discrepancies or problems with accounts.
• Conduct thorough research, determine corrective action, and process changes in accordance with established policies and procedures.
• Develop and deliver formal ongoing instruction and training to Branch staff.
• Ensure each Branch has an operational procedure manual.
• Perform all duties of a Teller as needed and balance daily.
• Complete required annual Bank Secrecy Act training and adhere to compliance responsibilities.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Tuition assistance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED