Bank Contact center rep

Workway • Glendale, CA

389d • $41,600 - $46,800

About The Position

The Contact Center Representative role at a credit union involves providing exceptional member service while processing various transaction requests and responding to member inquiries. This position is crucial for ensuring member satisfaction and adherence to credit union policies and procedures.

Requirements

• 1 year or more in a call center banking/credit union environment.
• Customer service oriented with a good understanding of teller and operations regulations.
• Familiarity with Credit Union's products and services.
• Ability to use standard office equipment.

Nice To Haves

• Symitar experience would be a plus.

Responsibilities

• Preparing and processing transaction requests received by telephone such as withdrawals, transfers, and account management.
• Responding to member inquiries and requests including duplicate statements, payment research, and mailing out necessary documents.
• Assisting with general Credit Union information related to savings rates, loan rates, and account services.
• Providing superior member service with efficient and accurate transaction processing.
• Understanding and adhering to all credit union policies, procedures, safety practices, and security measures.

Benefits

• Dental insurance
• Health insurance
• Vision insurance
• 401(k) plan with profit sharing
• Paid time off
• Federal holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed