Bank Business Process Consultant Senior - Quality Control
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About The Position
At USAA, we are dedicated to facilitating the financial security of millions of U.S. military members and their families. We are seeking a Senior Bank Business Process Consultant for our Bank Quality Control Program Team. This role is pivotal in executing governance activities for Bank Quality Control Monitoring, which includes managing the QC Methodology, Coverage Plan, Procedures, Technology/Tools, Dashboards/Reporting, and taxonomy requirements such as Experience and Control ownership. The successful candidate will foster strong partnerships with the Omnichannel Contact Center and Bank Operations Contact Center to support the ongoing development of new monitoring efforts. A high level of risk acumen is essential to ensure that Quality Control is effectively detecting current and emerging risks executed by Omnichannel and Bank Operations Member Service Representatives. In this role, you will apply your advanced knowledge of bank processes and products to act as a trusted advisor, providing consultation services to internal clients in areas such as strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third-party risk management, and bank operations. You will be responsible for collecting and consolidating demand, identifying opportunities within the Bank, and overseeing the development of business process-related solutions for internal clients and members. Your expertise will be crucial in evaluating processes and resources to develop effective solutions and improvements that drive the efficient operation of the Bank. We offer a flexible work environment that requires you to be in the office four days per week, with potential locations including San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, or Tampa, FL. Please note that relocation assistance is not available for this position.
