Bandsaw Application Specialist

Stanley Black & Decker, Inc. • Woodside, NY

1d • $70,000 - $108,000 • Remote

About The Position

Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Technical Service Technician, you’ll be part of our Lenox team working as a Remote employee. You’ll get to: Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment, as well as product performance and trial tests to achieve optimum product performance. Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers. Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts. Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology. Maintain, calibrate, and troubleshoot distributor welding equipment. Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling. Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations. Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives. Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool. Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost. The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

Requirements

• 2-5 years of equipment maintenance and repair and/or hands-on experience in a shop production environment or equivalent.
• Technical and mechanical ability to work with tools and machines.

Nice To Haves

• Bachelor’s or Associate’s Degree in a related field preferred.
• Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable.
• Sales experience in industrial sales is preferred.

Responsibilities

• Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment, as well as product performance and trial tests to achieve optimum product performance.
• Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers.
• Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts.
• Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology.
• Maintain, calibrate, and troubleshoot distributor welding equipment.
• Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling.
• Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations.
• Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives.
• Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool.
• Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree