Ballpark Tour Guide

Cleveland Guardians•Cleveland, OH

44d•$14 - $14•Onsite

About The Position

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians. PRIMARY PURPOSE : Provide fans and visitors with safe, informative and enjoyable tours of Progressive Field.

Requirements

Friendly, outgoing, and personable
Ability to speak loudly in front of a group of 50 people
Ability to to walk through the Ballpark and utilize stairs for up to a 4-hour long period
Aptitude for selling
Available to work weekdays and weekends from 10:00 AM to 3:30 PM, May through September
Reads, speaks, comprehends, and communicates English effectively in all communications.
Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
Ability to develop and maintain successful working relationships with members of the Front Office.
Ability to act according to the organizational values and service excellence at all times.
Ability to walk, sit or stand for an entire shift.
Ability to work extended days and hours, including holidays and weekends.
Ability to move throughout all areas and levels of the Ballpark.
Ability to work in a changing environment.
Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

Responsibilities

Communicate accurate information of Progressive Field and the Cleveland Guardians in a professional and effective manner.
Be knowledgeable of the Tour Guide Script and ask questions when unsure.
Attend to Guests’ needs, requests, and questions quickly and professionally.
Know and understand the relevant policies and procedures of the Cleveland Guardians Charities, Progressive Field, and The Cleveland Guardians.
Ensure any problem or concern a guest may have is handled quickly, professionally, and with a positive result.
Monitor and implement policies and procedures when needed in a polite and respectful manner.
Provide assistance and attention to Guests with disabilities and special needs.
Monitor the cleanliness of the ballpark and report any spills or issues.
Attentively listen to all Guests and answer questions and/or concerns.
Solve any Guest problem or concern through established means.
Document any accidents/incidents on an Incident Card and report them to the Supervisor.
Attend required trainings and orientations prior to the start of the season
Assist others in all departments when assigned.
All other duties as assigned by the Supervisor.