BALLPARK EXPERIENCE ASSOCIATE (LIMITED TERM)

Washington Nationals • Washington, DC

418d • $36,400 - $36,400

About The Position

The Washington Nationals are seeking two Experience & Hospitality Associates for the 2025 season to assist with the day-to-day operations of the Experience & Hospitality department. This role focuses on enhancing guest experiences at Nationals Park, providing an opportunity to develop customer service and leadership skills within a professional baseball organization. Associates are expected to work approximately 34 hours per week during the season, which runs from March to October and January to November.

Requirements

• Currently enrolled as an undergraduate or graduate student at an accredited college or university or is a recent graduate
• Available for the entire term of the associate role
• Authorized to work in the United States
• Proficient in Microsoft Office (Word, Excel and PowerPoint), Adobe Acrobat Pro and Adobe Creative Suite
• Strong writing skills for guest feedback and inquiry responses
• Familiarity with social media platforms, particularly Instagram and X (Twitter)
• Must be able to work 80% of the game days at Nationals Park during the season
• High degree of emotional intelligence and ability to communicate professionally with others in a high stress environment
• Equipped to handle customer conflicts with diplomacy; ability to use resources to find resolutions to guest issues
• Ability to prioritize appropriately and work on multiple simultaneous projects

Responsibilities

• Act as department representative in stadium command center during games and other ballpark events
• Assist with the execution of the TEAM Service Program including game day staff pre-season training and rewards & recognition program
• Assist Manager with categorizing and sorting all inbound customer support emails; respond to customer questions and dispatch emails to other departments when appropriate
• Evaluate inbound customer communication across social media, Nationals guest support email inbox, and customer surveys to document trends and identify areas for improvement in the stadium experience
• Respond to fan mail and Fan Pack requests
• Create content for Nationals Park social media channels, publishing critical updates and marketing materials regarding games, concerts, and special events
• Conduct assessments on the existing guest experience and identify ways to enhance it; work with Associate to present recommendations to executive team and implement changes
• Assist with the research and implementation of new technologies that enhance the guest experience
• General clerical office duties, data entry, and other duties as assigned

Benefits

• Compensation of $17.50 per hour
• Opportunity to gain valuable experience in guest experience and ballpark operations
• Development of customer service and leadership skills

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: No Education Listed