BALENCIAGA Sales & Client Advisor | Woodbury Commons

BALENCIAGA • Central Valley, UT

86d • $18 - $22

About The Position

We are currently seeking a Sales & Client Advisor who will report to the Store Director. The Sales & Client Advisor significantly contributes to the store sales, by providing Balenciaga signature to all clients, supporting the management team, and representing Balenciaga brand and image. S/He embodies Balenciaga behaviors and engages clients.

Requirements

• Relevant previous sales experience with a minimum of 2 years
• Good digital and IT skills, including MS Office
• Product sensitivity and a strong market and fashion trends knowledge
• Good general culture level
• Good listening ability
• Adaptability, reactivity, natural curiosity, and authenticity
• Ability to multitask and handle the pressure of a busy day
• Willingness to learn and improve
• Ability to maintain a positive work environment while respecting brand values and behaviors

Responsibilities

• Achieve sales targets, quantitative and qualitative goals and KPIs
• Deal with and report all situations regarding client requests and complaints to the Management Team
• Provide high quality feedback regarding clients to the Management Team
• Closely work with stock team to ensure product availability and meet client requests
• Keep informed on market, fashion trends and business environment
• Inspire clients by embodying the Balenciaga behaviors
• Ensure seamless execution of the omnichannel client journey
• Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed
• Give tailor-made advice, listening clients’ expectations and answering requests
• Maintain display and organization of all areas respecting the visual merchandising standards
• Execute product presentation guidelines
• Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values
• Create and update client portfolio and follow up through Luce app
• Engage the clients by building authentic and long-term relationships, from the welcoming moment to after-sales assistance
• Follow the guidelines provided by HQs regarding the client journey and loyalty program
• Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork
• Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
• Facilitate teamwork in all situations by assisting colleagues to provide client experience and achieve goals
• Participate in achieving sustainability goals
• Process client transactions at the cash desk (in-store and distant sales, M-xstore)
• Promote and execute omnichannel services in store
• Receive and process store deliveries
• Prepare and organize deliveries and shipments to clients
• Execute and follow up of all processes related to Retail Excellence (front, back of house and team)
• Contribute to front and back of house operations (stock control and inventories)

Benefits

• Professional development opportunities within the House or in the Kering group
• Possibilities to learn and grow
• A stimulating and fulfilling workplace environment

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees