About the position
SusieCakes has 26 bakery locations across CA, TX, and TN. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars all baked from scratch on site daily using the freshest and finest ingredients. At SusieCakes, we make old-fashioned, sentimental dessert favorites just like you may remember from your childhood. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern neighborhood bakery. Connecting through Celebration is our purpose and what we strive for every day with our team members, our guests, and our community. Our bakeries are lively and bustling with genuinely friendly people who have the hospitality gene. They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.
Responsibilities
- Greeting, welcoming, and connecting with our guests
- Maintaining service quality standards by delivering premium guest service and treating each guest as a VIP
- Handling guest orders and transactions in an efficient and professional manner
- Performing guest service tasks and other duties as needed
Requirements
- One year of experience in a customer service environment preferred
- Previous food handling experience in either the hospitality or food and beverage industry is a plus
- Attention to detail
- Excellent verbal and written communication skills
- Willingness to work in cross-functional roles as needed (front of house & back of house)
- Ability to work flexible hours, including weekends and holidays as needed
Benefits
- Predictable work schedule
- Free non-slip shoes annually
- Birthday month
- PTO with complimentary cake
- Company holidays off: Thanksgiving (December 25th and 27th), New Years Day
- Medical, dental, vision insurance
- Vacation 401k FSA
- Paid Sick Time
- Referral Program
- Pet rescue reimbursement and pet insurance
- Flexible return to work schedule for maternity leave
- Generous 50% discount on all our delicious desserts
