Bakery Manager

Nothing Bundt Cakes #286•Salisbury, MD

3d•$50,000 - $55,000

About The Position

The Nothing Bundt Cakes (NbC) Bakery Manager/Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.

Requirements

Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
Possesses strong problem-solving skills with the ability to assess situations and identify issues/opportunities, develop possible solutions and take the appropriate action.
Excels at delegating duties, communicating clear expectations, engaging, empowering and motivating a team.
Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
Demonstrates a passion to learn, grow and excel.
High school diploma or GED; post-secondary education is a plus.
Leadership experience managing teams, business operations and the guest experience in the retail, hospitality or food service industries.
Foodservice safety training certificate (or required to obtain within 30 days of employment).
Proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.
Must have the flexibility to work various shifts, mornings, evenings, weekends and holidays, based on changing business demands.

Responsibilities

Prioritizes the guest experience and fosters a positive work environment.
Recruits, selects and trains team members.
Provides continuous coaching, communicates goals and motivates to develop team and manage performance.
Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as needed.
Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
Manages order fulfillment via web, app and email for individual guests and corporate accounts as well as large orders and deliveries.
Creates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.
Sets inventory par levels based on production demand, processes weekly supply orders and conducts monthly inventory.
Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards, labor laws and NbC policies and procedures.
Manages all controllable expenses, including labor, COGS, and supplies to maximize profitability.
Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.
Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.
Coordinates special event participation with local businesses, schools, and other community organizers.