Bakery Manager - Austin, TX

Albertsons-posted 8 months ago
Full-time
Austin, TX
Food and Beverage Retailers
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The Bakery Manager is responsible for maintaining an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service. This role involves assisting customers with product suggestions, filling special orders, and providing food preparation suggestions. The Bakery Manager will also engage in suggestive selling and other sales techniques through various communication methods. The position requires specific knowledge of duties performed by all department employees and oversight of all department duties, including product preparation and display. The manager is responsible for ensuring cleanliness, sanitation, and safety in the bakery area and equipment, as well as maintaining inventory levels and product quality.

  • Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
  • Assists customers by making product suggestions, filling special orders and food preparation suggestions.
  • Answers and responds to incoming calls appropriately.
  • Receives and appropriately resolves customer complaints and reports to Store Director as needed.
  • Engages in suggestive selling and other sales techniques via telephone, in-store intercom and one-on-one customer interaction.
  • Oversees and assists with all department duties such as preparation and displaying of product.
  • Implements proper and efficient product preparation and packaging techniques.
  • Maintains bakery case cleanliness, visual appeal and inventory levels.
  • Responsible for ensuring the proper cleanliness, sanitation and appearance of bakery area and equipment.
  • Ensures temperatures are maintained in all phases of preparation, display and storage.
  • Schedules, supervises, trains and assigns duties to department employees.
  • Plans daily operations, monitors production process following company procedures and profitability.
  • Prepares sales and inventory reports.
  • Controls inventory to ensure adequate product quantity, quality and freshness.
  • Maintains and organizes cooler and freezer.
  • Controls shrink and cost.
  • Builds displays, rotates and discards outdated or spoiled product.
  • Trains employees on store policies, sales and record keeping procedures.
  • Identifies and trains employees with high potential for advancement opportunities.
  • Monitors employee productivity and evaluates overall performance.
  • Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
  • Implements effective promotional and seasonal displays.
  • Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortage, stocking and rotating product.
  • Strong customer service skills.
  • Knowledge of bakery operations and product preparation.
  • Ability to train and supervise employees.
  • Experience in inventory management and control.
  • Familiarity with company policies and guidelines.
  • Previous experience in a managerial role within a bakery or food service environment.
  • Knowledge of food safety regulations.
  • Experience with suggestive selling techniques.
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