Bakery Department Manager

Festival Foods • Portage, WI

3d • Onsite

About The Position

ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Join Our Team as a Festival Foods Bakery Department Manager! Job Title: Bakery Department Manager Reports To: Store Director Are you a retail or culinary leader with a passion for delivering exceptional guest experiences? Do you thrive in a dynamic environment where your leadership and organizational skills can make a difference? If so, we invite you to apply to become a key leader on our team as a Bakery Department Manager. Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments alike, ranging from special occasions to everyday indulgences. Developing associates and providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need, and develop your team of associates, will make a positive impact every day.

Requirements

• Customer Focus: Ability to deal tactfully and effectively with guests and all associates.
• Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment while supporting team members.
• Safety Awareness: Comprehensive understanding of safety requirements and company safety policies.
• Retail Expertise: Knowledge of the retail food business and perishable department operations, and merchandising expertise, with the ability to make timely and effective decisions.
• Communication Skills: Good oral and written communication skills and the ability to interact with a diverse team.
• Leadership Experience: Five to seven years of grocery or bakery experience preferred, with at least two years in a key leadership position.
• Education: High School Education or equivalent combination of education and experience.
• Certification: Must have WI Certified Food Manager License (Festival will pay for certification if needed).

Responsibilities

• Lead and Inspire: Mentor and guide all Bakery associates, reinforcing our culture of excellence in guest service and performance.
• Staffing: Ensure adequate staffing levels by interviewing and hiring top talent.
• Training: Train new associates and develop their skills to maintain high standards of service and quality.
• Scheduling: Finalize and approve weekly work schedules, ensuring efficient operation of the department.
• Performance Management: Conduct performance reviews, document policy violations, and provide corrective actions when necessary.
• Operational Excellence: Oversee all department standards, inventory levels, and accurate pricing to ensure smooth operations.
• Guest Services: Provide outstanding service to our guests, assist with their needs, and handle special requests.
• Collaboration: Work closely with the Store Director, Bakery Director, and other Department Managers to exceed guest expectations.
• Product Management: Monitor sales floor and back stock conditions, ensuring products are well-stocked, fresh, and visually appealing.
• Cleanliness and Safety: Maintain a clean and safe working environment, adhering to all food service and food safety regulations.
• Development: Develop Assistant Bakery Manager and/or Bakery Leads for future advancement opportunities.
• Administrative Duties: Manage timekeeping accuracy and communicate with HR regarding any scheduling adjustments or issues.
• Compliance: Ensure all quality standards and quantity expectations are met consistently.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Support the Team: Other duties as assigned

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees