Bakery/Deli Clerk

Kroger • Seal Beach, CA

183d

About The Position

As a Grocery Clerk (Bakery/Deli) at Ralphs, you will create an outstanding customer experience through exceptional service. Your role will involve establishing and maintaining a safe and clean environment that encourages our customers to return. You will assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embracing the Customer 1st strategy, you will encourage associates to deliver excellent customer service while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. This position is part of the Kroger family of companies, which prides itself on bringing diverse teams together with a common purpose: To Feed the Human Spirit.

Requirements

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Nice To Haves

• Bakery or Deli experience is helpful
• Retail experience

Responsibilities

• Prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size.
• Recommend deli or bakery items to customers.
• Use all equipment in bakery such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness and review 'sell by' dates.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products when requested by customers.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department.
• Maintain an awareness of inventory/stocking conditions.
• Ensure proper temperatures in cases and coolers are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures.
• Practice preventive maintenance by inspecting equipment.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career.
• Vast potential for growth through industry-leading training programs and diverse career pathways.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Number of Employees: 5,001-10,000 employees