About The Position

Position Objective: To assist customers in their shopping experience by producing, stocking and packaging bakery items in the most efficient, friendly, and courteous manner possible. Reporting Structure: This position formally reports to the Bakery Manager. Status: This is a non-exempt position.

Requirements

  • A food handling permit must be obtained within the first 14 days of employment.
  • Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
  • Reaching overhead with both arms up to a maximum of 70 inches, twisting at the waist and lifting objects with both hands weighing up to 20 lbs.
  • Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 20 lbs.
  • Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
  • Occasionally lifting and carrying up to 35 lbs.
  • Bending and squatting, at times all the way to floor level.
  • Able to work in colder conditions of the grocery coolers and freezers.

Nice To Haves

  • A high school diploma or equivalent is preferred.
  • Promote sales by suggesting additional products or services.
  • Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
  • Quickly unload incoming shipments of bakery ingredients and neatly stock them in their designated areas without damaging merchandise.
  • Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
  • Climbing a ladder, possibly up to 5ft.

Responsibilities

  • Know and implement the Cosentino’s Customer Service Standards.
  • Courteously and efficiently assist customers by filling orders at the bakery counter.
  • Know your department products, procedures and policies so that you can accurately and courteously answer customer questions.
  • Assist in merchandising products in a creative and appealing manner, and keep display cases clean and full.
  • Meet or exceed productivity standards to produce desired team and individual results.
  • Follow rotation procedures to ensure stale or outdated product is not used or purchased by customers.
  • Follow instructions for breaking out next day’s product and ensure all special orders are addressed.
  • Ensure the bakery is stocked, cleaned and ready for the next shift or day’s business.
  • Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers.
  • Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
  • Able to operate, clean and maintain all equipment safely and competently.
  • Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
  • Demonstrates the basic math and reading skills required for the position.
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