Bakery/Certified Cake Decorator

Kroger•Dearborn, MI

1d•Onsite

About The Position

The Bakery/Certified Cake Decorator is responsible for creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment. This role assists the department manager in achieving sales and profit goals and ensures all quality assurance standards are met. The position requires demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Obtain cake decorator certification once employed
Bakery/cake decorating experience
Retail experience
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math

Nice To Haves

Second language: speaking, reading and/or writing

Responsibilities

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
Recommend bakery items to customers to ensure they get the products they want and need
Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
Decorate cakes, pastries, cupcakes, cookies and other bakery items
Label, stock, sign, and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Understand the store’s layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
Adhere to all local, state and federal health and civil code regulations
Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
Must be able to perform the essential job functions of this position with or without reasonable accommodation