Bakery Cake Designer

Hy-Vee•New Hope, MN

19h•Onsite

About The Position

Responsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. The role involves providing prompt, efficient and friendly customer service, making an effort to learn customers’ names, and assisting customers with products, orders, and enhancing their shopping experience. The designer will also manage daily orders, production schedules, keep up with new designs and trends, and ensure department standards are met. This position also involves ordering supplies, delivering and setting up wedding cakes off-site, communicating with the bakery manager, and developing bakery orders for bakers. The role also includes tracking daily retail production and acting as a lead worker for part-time or other employees, including instructing and reviewing their work. Understanding and practicing proper sanitation procedures and adhering to company policies are also key aspects.

Requirements

Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
High school or equivalent experience.
Six months or less of similar or related work experience.
Physically able to exert up to 100 pounds of force (shared team lifting) occasionally.
Physically able to exert up to 50 pounds of force frequently.
Physically able to exert up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
Ability to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Takes customer orders at Bakery counter.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Checks orders for the day and sets up a timeline and production schedule.
Decorates bakery items in a timely manner.
Keeps current on new designs and trends.
Ensures department standards are met.
Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
Orders supplies for decorating area and checks off the order.
Delivers product and sets up wedding cakes on site (outside the store).
Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
Checks product dates, pulls cases for work and lists items to fill or replace.
Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
Tracks daily retail production.
Identifies, with co-workers, tasks to be completed.
Operates as a lead worker with part-time or other employees. (Instructs and reviews work).
Participates in employee cross training.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Wraps all product as necessary.
Assists in other areas of the store as needed.
Performs other job related duties and special projects as required.