Bakery Cake Designer

Hy-Vee•Chillicothe, MO

23h•Onsite

About The Position

This position is responsible for decorating bakery items and assisting customers with their bakery orders both by telephone and in person. The role requires providing courteous, friendly, and efficient customer service, ensuring a positive company image. Key aspects include exhibiting caring, concern, and patience in all customer interactions, treating customers as the most important people, smiling and greeting them, and making an effort to learn and use their names. The designer will also assist customers by guiding them to products, retrieving out-of-reach items, loading/unloading heavy items, and generally enhancing their shopping experience. Collaboration with co-workers is essential to ensure customer satisfaction and a pleasant work environment.

Requirements

Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
High school or equivalent experience.
Six months or less of similar or related work experience.
Physically able to exert up to 100 pounds of force (shared team lifting) occasionally.
Physically able to exert up to 50 pounds of force frequently.
Physically able to exert up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
Ability to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for.
Assists customers by securing products that are out of reach.
Assists customers by loading or unloading heavy items.
Assists customers by performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Takes customer orders at Bakery counter.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Checks orders for the day and sets up a timeline and production schedule.
Decorates bakery items in a timely manner.
Keeps current on new designs and trends.
Ensures department standards are met.
Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
Orders supplies for decorating area and checks off the order.
Delivers product and sets up wedding cakes on site (outside the store).
Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
Checks product dates, pulls cases for work and lists items to fill or replace.
Develops bakery orders for bakers on a daily basis (Orders cakes, sizes, etc.).
Tracks daily retail production.
Identifies, with co-workers, tasks to be completed.
Operates as a lead worker with part-time or other employees (Instructs and reviews work).
Participates in employee cross training.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Wraps all product as necessary.
Assists in other areas of the store as needed.
Performs other job related duties and special projects as required.