About the position
At Hy-Vee, our people are our strength. We promise 'a helpful smile in every aisle' and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Bakery Cake Designer is responsible for decorating bakery items and assisting customers with their bakery orders both by telephone and in person at the store. This role ensures a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
- Smiles and greets customers in a friendly manner.
- Makes an effort to learn customers' names and address them by name whenever possible.
- Assists customers by escorting them to products, securing products that are out of reach, and loading or unloading heavy items.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Takes customer orders at the Bakery counter.
- Works with co-workers as a team to ensure customer satisfaction.
- Checks orders for the day and sets up a timeline and production schedule.
- Decorates bakery items in a timely manner.
- Keeps current on new designs and trends.
- Ensures department standards are met.
- Checks cake orders for details and indicates supply needs.
- Orders supplies for decorating area and checks off the order.
- Delivers product and sets up wedding cakes on site.
- Communicates with bakery manager regarding displays, weekly ads, and special needs.
- Checks product dates, pulls cases for work, and lists items to fill or replace.
- Develops bakery orders for bakers on a daily basis.
- Tracks daily retail production.
- Identifies tasks to be completed with co-workers.
- Operates as a lead worker with part-time or other employees.
- Participates in employee cross training.
- Understands and practices proper sanitation procedures.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Requirements
- Must be 18 years or older.
- High school or equivalent experience.
- Six months or less of similar or related work experience.
- Ability to solve practical problems with limited standardization.
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
- Ability to file, post, and mail materials; copy data from one record to another.
