Bakery Cake Designer

About the position

The Bakery Cake Designer at Hy-Vee is responsible for decorating bakery items and assisting customers with their bakery orders both over the phone and in person. This role emphasizes providing courteous, friendly, and efficient customer service to enhance the shopping experience. The position requires a commitment to maintaining a positive company image and ensuring customer satisfaction.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Greets customers in a friendly manner and makes an effort to learn their names.
• Assists customers by escorting them to products, securing out-of-reach items, and loading or unloading heavy items.
• Answers the telephone promptly and provides friendly service to customers who call.
• Takes customer orders at the Bakery counter.
• Works with co-workers as a team to ensure customer satisfaction.
• Checks orders for the day and sets up a timeline and production schedule.
• Decorates bakery items in a timely manner.
• Keeps current on new designs and trends.
• Ensures department standards are met.
• Checks cake orders for details and indicates supply needs.
• Orders supplies for decorating area and checks off the order.
• Delivers product and sets up wedding cakes on site.
• Communicates with bakery manager regarding displays, weekly ads, and special needs.
• Checks product dates and pulls cases for work.
• Develops bakery orders for bakers on a daily basis.
• Tracks daily retail production and identifies tasks to be completed.
• Operates as a lead worker with part-time or other employees.
• Participates in employee cross training.
• Understands and practices proper sanitation procedures.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent experience.
• Six months or less of similar or related work experience.
• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Benefits

• Competitive hourly wage ranging from $12.00 to $15.00 depending on experience.