BAKERY/CAKE DECORATOR

Kroger • Milwaukee, WI

71d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The individual will be responsible for establishing and maintaining a safe and clean environment that encourages customers to return. Additionally, the role involves assisting the department manager in reaching sales and profit goals while monitoring all established quality assurance standards. The candidate is expected to demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Nice To Haves

• Second language: speaking, reading and/or writing

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals established for the department.
• Monitor all established quality assurance standards.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
• Label, stock, sign, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customers.
• Stay current with present, future, seasonal, and special ads.
• Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
• Adhere to all local, state, and federal health and civil code regulations.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, or issues, and illegal activity, including robbery, theft or fraud; notify management of customer or employee accidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Number of Employees: 5,001-10,000 employees