BAKERY/CAKE DECORATOR

Kroger-posted 3 months ago

Lake Charles, LA

Food and Beverage Retailers

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The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customers to return. The individual will assist the department manager in reaching sales and profit goals established for the department while monitoring all established quality assurance standards. The position requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages customers to return.
Assist the department manager in reaching sales and profit goals established for the department.
Monitor all established quality assurance standards.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Offer product samples to help customers discover new items or products they inquire about.
Prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment.
Recommend bakery items to customers to ensure they get the products they want and need.
Check product quality to ensure freshness; review sell by dates and take appropriate action.
Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
Decorate cakes, pastries, cupcakes, cookies, and other bakery items.
Label, stock, sign, and inventory department merchandise.
Report product ordering/shipping discrepancies to the department manager.
Understand the store's layout and be able to locate products when requested by customers.
Stay current with present, future, seasonal, and special ads.
Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
Adhere to all local, state, and federal health and civil code regulations.
Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify the appropriate department or store manager of any items in need of repair.
Report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud; notify management of customer or employee accidents.

Any retail experience
Any bakery/cake decorating experience
Ability to handle stressful situations
Knowledge of basic math
Effective communication skills

Second language: speaking, reading and/or writing

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