BAKERY/BAKER

Kroger • Maineville, OH

117d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The individual will assist the department manager in reaching sales and profit goals while monitoring established quality assurance standards. Embracing the Customer 1st strategy is essential, as is encouraging associates to deliver excellent customer service. The position also requires demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.

Nice To Haves

• Bakery experience.
• Retail experience.
• Second language (speaking, reading, and/or writing).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Assist the department manager in reaching sales and profit goals.
• Monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items.
• Inform customers of bakery specials.
• Provide customers with fresh products that they have ordered.
• Recommend bakery items to customers.
• Use all bakery equipment according to company guidelines.
• Prepare foods according to food temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients according to recipes.
• Adequately prepare, package, label, and inventory ingredients.
• Check product quality to ensure freshness.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store's layout and locate products when requested.
• Stay current with present, future, seasonal, and special ads.
• Maintain an awareness of inventory/stocking conditions.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs by complying with safety procedures.
• Practice preventive maintenance by inspecting equipment.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity.

What This Job Offers

• Industry: Food and Beverage Retailers